When Disaster Strikes…Business Continuity!
What is Business Continuity? What happens to your association once disaster strikes? Don’t be sad! Hopefully, you have a business continuity plan! If not, you’ve come to the right place! Business continuity is when you have a plan or process to continue operating after some type of disaster. Disasters could be anything from natural disasters, theft, […]
Avoid Losing All Your Association’s Data
The pain of a crashed hard drive is real. Having a hard drive crash is never, ever fun. It may have happened to you before on a personal device, such as a laptop or desktop. One thing that happens when a hard drive crashes — saying “goodbye” to all your photos, documents, files, apps, and everything stored on […]
Apology accepted OR still file a complaint?
Sorry…Eh?! So, I guess Canadians AREN’T as apologetic as our overly-polite stereotype expresses… An unfortunate case of an Ontario hospital and a few of it’s staff of nurses and doctors were in trouble for the care they provided (or lack there of) towards a female patient was left unapologized for. The hospital even hired a huge Toronto-based law […]
The Takeover of the Cloud – What is Cloud Computing?
“Cloud this!” “Cloud that!” “Don’t worry, it’s in my cloud!” What is cloud computing? The cloud has been in conversations of companies more and more lately. The concept of cloud computing was introduced to us somewhere in the late 2000s and has been taken advantage of and utilized ever since, by companies and consumers. So, […]
5 Things We’ve Learned About Customer Satisfaction
Customer Satisfaction: the measure of how products and/or services provided by a company meet or exceed a customer’s expectations. How does an organization reach customer satisfaction? Of course there isn’t just one guaranteed method. It’s different per client, but there are definitely many principles that are repeatedly performed and received with satisfaction by customers. Many of these should […]
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